InStyle Ceramics Return Policy

  1. The return of Goods to InStyle Ceramics necessitates written agreement from InStyle Ceramics. No returns will be accepted more than thirty (30) days from the date of receipt of the Goods by the Buyer OR if the batch/shade is no longer current. A 20% handling charge will apply to all accepted returns.
  2. Returns will only be accepted as full boxes that are undamaged & in saleable condition. Mosaic/Décor tiles sold ‘Per Piece’ are accepted as such. Sale items, discontinued/clearance lines, non-stocked items, and special ordered tiles are not refundable.
  3. No change of mind returns will be accepted.
  4. Prior to installation, use, or modification, the Buyer must ensure the Goods are correct as ordered, suitable for use, and free from defect. If there are any issues, you must report this to InStyle Ceramics within seven (7) days of receipt of the Goods. If the Buyer fails to give such notice to InStyle Ceramics within that time, the Goods shall be deemed to be in all respects in accordance with the Order and the Buyer is responsible to accept and pay for same.
  5. InStyle Ceramics will not be responsible for any size or colour variation once the tile has been laid, attached or otherwise incorporated into any real or personal property. InStyle Ceramics provides no guarantee or advice for installation, fixing, grouting or maintenance/cleaning of the Goods. It is the responsibility of the Buyer to find an experienced tradesperson and InStyle Ceramics is not responsible for the Goods after installation.
  6. No Goods are guaranteed against chipping, crazing, hazing and wearing unless confirmed in writing by InStyle Ceramics.
  7. Unless otherwise agreed in writing, the Customer is responsible for covering all costs related to the return of tiles (to or from the InStyle Ceramics, the Customer, or any third party), including freight, insurance, handling, and other charges.
  8. Tiles returned to InStyle Ceramics must be in a saleable condition, appropriately packed and wrapped, and must include all original packaging and documentation.
  9. InStyle Ceramics assumes no liability for damage occurring to any tiles during return transit.