Frequently Asked Question
Tile FAQ
Why Should I Choose Tiles Over Other Flooring Options?
Tiles aren't just a flooring choice. They're an investment in how you live.
The modern home demands flooring that performs as beautifully as it looks. Tiles deliver exactly that - uncompromising durability wrapped in timeless style.
Let's be honest, your floors cop a beating. Tiles handle it all without breaking a sweat. Their naturally non-porous surface resists mould, mildew, bacteria, and odours, creating healthier indoor air quality for your family.
Unlike carpet that harbours allergens or timber that scratches, stains, warps and swells, tiles don't trap dust, pollen, or pet dander, making them ideal for allergy sufferers and pet owners alike.
Spills wipe clean in seconds.
Muddypaws? Gone.
Red wine? No drama.
In high-traffic areas where other flooring fails, tiles thrive. They're built for Perth's indoor-outdoor lifestyle, handling everything from coastal humidity to bustling family homes. It's why designers, architects, and savvy homeowners choose tiles for spaces that need to look beautiful and perform flawlessly for decades, not just years.
Simply put: tiles are the smart choice for people who want luxury without the maintenance headache.
What Information Do I Need To Provide When Making A Tile Enquiry?
We're here to help you find the perfect tiles for your project! To get started, we'd love to know:
Your Vision:
- What space are you tiling? (kitchen, bathroom, outdoor area, etc.)
- What look or style are you going for?
- Any inspiration images or existing tiles you love?
Your Project Details:
- What's your budget or price range?
- What are you trying to achieve? (renovation, new build, refresh)
- Timeline for your project
Your Practical Needs:
- Where will the tiles be installed? (floors, walls, wet areas, high-traffic zones)
- Any specific performance requirements? (slip resistance, durability, outdoor use)
Once we've discussed your vision and helped you select the right tiles, we'll move to the estimation phase.
At that point, we'll need:
- Accurate floor plans or measurements
- Details on layout preferences (straight lay, diagonal, herringbone, etc.)
- Any specific areas or features to account for
Our qualified interior design team will guide you through each step, from inspiration to installation-ready quantities.
Visit our Myaree showroom or get in touch, and let's bring your vision to life!
Please note: While our team provides expert guidance and quantity estimates, it's your responsibility to confirm all specifications are suitable for your intended application. We recommend having your builder or tiler verify measurements and quantities before finalising your order.
Do Your Tiles Have A Slip Rating?
Yes!
A slip rating is when a tile surface is tested for its slip resistance. These have been developed according to Australian Standards in accordance with the Australian Building Code.
Please speak to our team to see where your chosen tile sits on the slip resistance test.
What Is The Difference Between Rectified, and Non-Rectified Tiles?
Rectified tiles have clean, square-cut edges, allowing them to be laid very close together.
Non-rectified tiles have slightly rounded or ‘cushioned’ edges, which require a wider grout join.
Rectified tiles generally cost more, but make for a much more seamless application with less grout maintenance.
What Is The Difference Between Ceramic And Porcelain Tiles?
Think of it this way: all porcelain tiles are ceramic, but not all ceramic tiles are porcelain.
Neither is "better" - they're simply suited to different applications.
Porcelain is denser, harder, and more water-resistant because it's fired at higher temperatures. This makes it ideal for:
- High-traffic areas (hallways, commercial spaces)
- Wet areas (bathrooms, laundries, outdoor spaces)
- Floors that take a beating
Ceramic is less dense and more affordable, making it perfect for:
- Low-traffic areas (bedroom floors, feature walls)
- Wall tiles in dry areas
- Budget-conscious projects that don't compromise on style
Both offer beautiful finishes and come in endless designs. The key is matching the tile to your space's needs. Our interior design team can assess your project and recommend whether ceramic or porcelain is the right choice - or where to use both for the best result and value.
What Is The Difference Between A Floor And A Wall Tile?
Floor tiles are fired at higher temperatures, making them dense and strong enough to withstand foot traffic and weight. While wall tiles aren't designed for this and will crack or break underfoot.
Floor tiles can be used on both floors and walls, but wall tiles should only be used on walls.
Do You Sell Pool Tiles?
Absolutely! Creating a beautiful, safe pool area starts with the right tiles.
We stock an extensive range of porcelain tiles specifically designed for pool applications - think slip-resistant surfaces, fade-proof colours, and materials that handle chlorine, salt water and weather without breaking down.
For submerged areas like pool interiors and steps, we offer dot-mounted mosaics in stunning colours and finishes. Whether you're building a resort-style oasis or a sleek lap pool, our team can help you select tiles that blend safety, durability, and style. Come see the full range at our showroom, or view them here.
What Tiles Are Best Suited To My Alfresco And Outdoor Area?
Outdoor tiles offer additional features to indoor tiles including moisture resistance, temperature control, better slip and wear performance to suit rain, frosts and other external elements.
Our team of interior designers are always more than happy to help you find outdoor suitable tiles for your project.
Can You Mix Different Batches Of Tiles Together In One Space?
Tiles are made in batches, and just like paint or fabric, subtle shade variations between batches are completely normal - it's the nature of manufacturing.
Our suppliers maintain strict quality controls to keep tones consistent, but no two production runs are identical.
To avoid mismatched tiles:
- Order your full quantity at once from the same batch (standard practice at InStyle Ceramics)
- Never mix tiles from different batches
- Check your tiles as soon as they arrive
- Order extras (10-15% more) for cuts, breakages, and future repairs
Once your batch is gone, we can't guarantee new stock will be an exact match. Keep those spares!
What Size Tile Should I Choose?
Tile size depends on your space, style preferences, and practical considerations. There is no right or wrong answer, but as a guide, here's how to choose:
For small spaces (bathrooms, powder rooms, laundries):
Large-format tiles (600x600mm+) actually make small rooms feel bigger by creating fewer grout lines and a seamless look. However, smaller tiles (300x300mm or mosaics) can work beautifully for feature areas.
For large spaces (open-plan living, outdoor areas):
Large-format tiles (600x600mm to 900x900mm or larger) create a modern, expansive feel with faster installation and less grout to maintain.
For narrow spaces (hallways, galley kitchens):
Rectangular tiles (300x600mm or plank-style) laid lengthways visually widen and lengthen the space.
Other considerations:
- Larger tiles = fewer grout lines = easier cleaning
- Very large tiles in very small spaces = more cuts and wastage
- Smaller decorative tiles suit feature walls and splashbacks
- Your ceiling height - larger tiles can make low ceilings feel lower
Not sure? Our qualified interior design team can assess your space, review your plans, and recommend tile sizes that complement your room dimensions and achieve your desired look.
Visit our Myaree showroom with your measurements or photos.
How Do I Know How Many Tiles To Order?
The most accurate way to determine tile quantities is by providing us with your floor plans or measurements.
Our qualified interior design team will calculate how many tiles you need based on your space dimensions, layout preference, and the specific tile you've chosen.
What we need from you:
- Accurate floor plans showing room dimensions
- Details of any fixed fixtures, alcoves, or irregular areas
- Your preferred tile layout (straight lay, diagonal, herringbone, etc.)
- Confirmation from your builder or tiler on measurements
What we'll calculate:
- Total square meterage required
- Appropriate wastage allowance (10-15% for standard layouts, 15-20% for complex patterns)
- Number of boxes needed based on coverage per box
- Extra tiles for future repairs (highly recommended as batches vary)
Your builder or tiler can also provide quantity estimates, and we recommend having them verify our calculations before placing your final order.
Please note: Quantity estimates are provided as a courtesy service. We recommend professional verification to ensure accuracy, as InStyle Ceramics takes no responsibility for incorrect quantities due to inaccurate plans or measurements provided.
Cleaning & Maintenance
Do I need to seal my tiles?
No. Porcelain and ceramic tiles don't require sealing as they're already protected by their glaze.
Natural stone should be sealed upon installation and resealed every 1-2 years depending on traffic and use.
How Do I Care For Porcelain Tiles?
Porcelain tiles are extremely durable and low-maintenance.
Sweep or vacuum regularly to remove abrasive dirt and grit. Mop with warm water and pH-neutral cleaner - avoid harsh chemicals and abrasive cleaners.
Porcelain doesn't require sealing. Clean spills promptly, particularly oils or acids on unglazed tiles. Porcelain is highly stain-resistant but grout lines may need periodic cleaning and sealing.
Porcelain can withstand high heat and is suitable for steam cleaning.
For textured or matte finishes, use a soft brush to clean grout lines and surface texture. Porcelain's density makes it ideal for high-traffic areas both indoors and out.
How Do I Care For Ceramic Tiles?
Ceramic tiles are durable and low-maintenance.
For daily care, sweep or vacuum to remove dirt and grit that can scratch the surface. Mop with warm water and a pH-neutral tile cleaner or mild dish soap - avoid oil-based or wax-based products.
Glazed ceramic tiles don't need sealing as the glaze is non-porous. Clean spills promptly to prevent staining grout.
For bathroom ceramic tiles, wipe down after use to prevent soap scum and hard water build up. Avoid abrasive scrubbers that can damage the glaze.
Most ceramic tiles can handle steam cleaning. With proper care, ceramic tiles will maintain their appearance for decades.
How Do I Care For Real Stone Tiles?
Natural stone tiles require more careful maintenance than ceramic or porcelain. Seal stone tiles upon installation and reseal every 1-2 years or when water no longer beads on the surface. C
lean spills immediately, especially acidic substances like wine, coffee, or citrus. Sweep regularly with a soft broom and mop with stone-specific cleaner and warm water. Use coasters, trivets, and mats in kitchens. Avoid abrasive scrubbers.
Full Stone Care Info can be found here.
How Do I Remove Grout Haze After Installation?
Your tiler should do this for you, however
for fresh haze (within 24-48 hours), use a damp sponge and clean water, buffing in circular motions and rinsing frequently.
How Should Zellige Tiles Be Laid?
Traditionally, Zellige tiles are installed with tight, butt joints. This is a technique requiring skill, patience and time. Each tile needs careful placement and adjustment to accommodate the natural size variations. Some lipping is normal and adds to the authentic character.
See our full guide here
When Can I Walk On Newly Laid Tiles?
For floor tiles, wait at least 24-48 hours after installation before walking on them to allow the adhesive to cure properly.
Light foot traffic may be possible after 24 hours, but avoid heavy furniture or appliances for at least 72 hours. Grout typically takes 24-72 hours to cure depending on the type used.
Wait at least 48-72 hours before grouting tiles, and avoid getting grout wet during curing.
Your tiler will provide specific guidance based on the adhesive and grout products used, environmental conditions, and your specific installation.
For wall tiles, curing times are similar but don't typically affect daily activities.
Always follow your tiler's recommendations for the best results.
Should I Seal My Grout?
Yes, you should consider sealing grout regardless of whether your tiles need sealing or not.
Grout is porous and absorbs water, stains, and dirt easily. Sealing grout protects it from moisture damage, staining, mould growth, and discolouration. This is especially important in wet areas like showers, bathrooms, and kitchens.
Glazed porcelain and ceramic tiles themselves don't need sealing, but their grout lines do.
Apply grout sealer after the grout has fully cured (48-72 hours minimum) and reseal every 1-2 years in high-traffic or wet areas. Use a penetrating grout sealer rather than a topical sealer for best results. Unsealed grout in showers can lead to water damage and mould issues.
Are Certain Tiles Better For High-Traffic Areas?
Yes, porcelain tiles are ideal for high-traffic areas due to their density, durability, and scratch resistance.
Matte or textured finishes hide wear better than high-gloss tiles and provide better slip resistance. Darker colours and patterned tiles also disguise dirt and wear.
Our interior design team can recommend specific collections suited to your traffic levels and help you balance durability with your aesthetic preferences.
How Do I Care For And Maintain Outdoor Tiles?
Outdoor tiles face weather, extreme weather and temperature changes, as well as organic debris.
- For maintenance:
Sweep regularly to remove leaves, dirt, and debris that can stain or scratch - Hose down monthly and scrub with pH-neutral cleaner and a stiff brush
- Remove moss, algae, or mildew promptly with appropriate cleaner
- Seal natural stone annually and check for cracks or loose tiles before winter
- Ensure proper drainage to prevent water pooling which can cause damage
- In winter, avoid de-icing salts that can damage tiles and grout
Only use tiles rated for outdoor use in Perth's climate. Porcelain is the most durable option for outdoor areas as it's non-porous and frost-resistant.
Textured or matte finishes provide better slip resistance than polished tiles. Check that grout is properly sealed to prevent water penetration and freeze-thaw damage.
As always, our interior designers can recommend specific collections suited to outdoor spaces and balance durability with your aesthetic preferences.
Colour Selections & Design Help
When Can I Come In For A Selection / Design Appointment?
You can visit us:
Monday to Friday: 9am-4.30pm
Saturday: 9am-2pm
Bookings are not necessary, but recommended. This will ensure you have an allocated designer to provide you with one on one consultation.
We do recommend booking or visiting our showroom Monday to Friday, as our booked tile selections on Saturdays are shorter, and we are able to offer a more detailed and extensive service throughout the week.
Book an appointment here
Who Is The Design Appointment With?
The InStyle Ceramics Sales Consultants are all qualified Interior Designers, so your appointment is is great hands!
See more of our design team here.
Is The Design Appointment Really Free?
Completely free, and zero obligation.
What Do I Need To Bring To A Consultation?
Bring a copy of your final plan, inspiration images, your builder’s allocation and any swatches or finishes that will help us build your dream package.
Allow 45-60 minutes depending on the scale of your home for walk ins and Saturday bookings.
For booked consultations, Monday to Friday, we allocate up to 90 minutes.
What If We Run Out Of Time?
During quieter periods, we are happy to run long if needed.
During busy periods, we will rebook you for a follow up on another suitable day.
What Is An Estimate?
The Estimate provides the expected cost of the goods that you are interested in ordering.
The Estimate is an estimation of costs only, and the price will not be locked in until you make the required minimum deposit which will convert your Estimate to an Order.
Once your deposit is received & accepted, the price will be locked in and the stock will be secured and set aside for your order. There is no guarantee of availability of goods prior to a deposit being made.
The Estimate is not a binding contract; there is no obligation for you to purchase the goods you received the Estimate for, and there is no promise by InStyle Ceramics that these goods will be delivered or available until a deposit has been received and accepted.
Once converted to an Order, the terms and conditions will be as per those titled ‘Terms & Conditions – Order / Sale’.
How Long Is An Estimate Valid For?
30 days.
Samples
Am I Able To Order Samples?
Absolutely! You can get four samples for $20. Available in our showroom and online.
Can I Return Samples?
Samples are yours to keep! We do not accept returns or offer refunds, credits or exchanges on tile samples.
Is There A Maximum Number Of Samples Per Customer?
Our standard offer is four samples for $20, however you are more than welcome to purchase as many samples as you like!
Please contact InStyle Ceramics in advance here if you are interested in purchasing multiple samples so we can have them prepared for you. If you require a full piece, the sample will be charged at a per metre rate of the tile.
Is The Sample, Showroom Display Or Website Image Going To Be Exactly As What I Order?
Samples, imagery and showroom displays are indicative only and reflect the characteristics of the current batch in stock.
Slight variations in colour, size, and finish may occur between batches. This is normal in all tiles.
When placing an order, all products supplied will be from the same batch unless otherwise specified. However, this batch may differ from the one used for showroom displays or samples.
We cannot guarantee the availability of stock based on sample viewing. Additionally, images shown on our website are for illustrative purposes only and may not accurately represent the actual appearance, finish, or colour of the product.
For the most accurate representation, we recommend visiting our showroom or requesting a current sample.
Ordering Tiles
What Should I Do If There Is A Problem With My Order?
Please check ypur order report any issues within 7 days.
Contact us on 9317 8845 or online@instyleceramics.com.au.
Calling us is preferred, so we can address the matter as quickly as possible. Please be sure to have your order number ready.
How Are Quantities Calculated For My Project?
Our sales team are all qualified interior designers who can provide tile quantity estimates based on your plans and measurements.
However, please note that these estimates are provided as a courtesy service only. InStyle Ceramics takes no responsibility for incorrect quantities due to misrepresentation of plans, inaccurate measurements, or incomplete information supplied by you. All estimates include an allowance for wastage and breakages.
We highly recommend having your builder, tiler, or an independent third party verify measurements and quantities before placing your order to ensure accuracy.
Can You Hold My Stock?
We can secure your tiles and hold them off-site with a 30% deposit. We cannot hold stock without a deposit.
Once you provide us with your preferred pick-up or delivery date, we'll arrange for your tiles to arrive at our Trade Centre. Your order must be collected or delivered within 7 days of your nominated date.
If circumstances change (such as tiler delays), we cannot extend the holding period beyond the 7-day window. The tiles will still need to be collected or delivered within 7 days of your original date.
When Do I Pay The Balance?
We take a 30% deposit to secure your tiles.
The outstanding balance is due when you schedule a pick up/delivery date for your tiles. Tiles will only be brought into our Trade Centre after the payment has been made in full, and cleared.
I Need Extra Tiles - What Do I Do?
This is absolutely fine - however, we do recommend getting in contact with us as soon as possible, with your order number on hand.
Call (08) 9317 8845, or email your InStyle Ceramics consultant by email directly.
How Much Wastage Should I Allow?
Large format tiles: We usually recommend an extra 10% wastage for large format tiles
Small Format Tiles: We usually recommend an extra 15% wastage for small format tiles.
End of line, discontinued, or order in product: We often recommend a wastage allowance of 20%.
Are All Tile Ranges In Stock And Available?
If you find a tile you love, we recommend placing an order straight away as well as allowing enough for wastage to ensure you don’t miss out. You just need a 30% deposit to place an order.
Unfortunately, due to circumstances we can’t control, stock can become unavailable or discontinued without warning, or very quickly.
What Are Special Order In Tiles?
Selected collections you see on our website or in our showroom are not readily available, and must be ordered upon request.
This means there are different conditions applied to the sale, including being non-returnable, non-refundable, requiring a deposit prior to order and are sold in full boxes only. Please note the Special Order Items Declaration Form and its Conditions of Purchase.
What Payment Methods Do You Accept?
Showroom:
You can pay by cash, card or bank transfer. We accept all major credit cards. We do not accept cheques.
Trade Centre:
You can pay by cash or card. We accept all major credit cards. We do not accept cheques.
Online:
Our website accepts all major credit cards, and AfterPay.
Delivery & Pick Up
How Do I Schedule Delivery?
Call us on (08) 9317 8845 to arrange delivery, or email your InStyle Ceramics consultant directly.
What Is The Delivery Cost?
There is a minimum charge of $200 for Metro Area deliveries.
Final costs will be determined by delivery suburb, weight of the total order, size of the tiles, and quantity of tiles.
Please contact us with this information ready and we will quote a delivery charge for you from one of our contracted drivers.
I Live Interstate. Can You Ship To Me?
In our experience with our Eastern State clients, it is often more cost‐effective for you to arrange the freight from your end.
We are happy to prepare the tiles on a pallet and provide the weight and dimensions to support your freight company’s requirements.
Our clients have previously used CTI and Northline for tile shipments.
How Much Notice Do I Need To Provide To Arrange Delivery?
The balance of the order must be received and accepted before the release of the goods from our warehouse.
Please allow 5 business days from the date of call down/release from our warehouse for the stock to arrive at our Norma Road premises for collection or delivery out to you.
How Will The Tiles Be Delivered?
Our contracted delivery service includes pallet drop off with a forklift into a garage or other easily accessible area. Only ground floor deliveries are made.
Hand unload may be approved in limited cases.
We do not encourage clients or their representatives to assist with hand-unloading, as they are not covered by the courier's insurance. Any assistance is at the client’s own risk and cost, and we cannot be held liable for any injuries or damages that may occur.
Do You Deliver On Specific Days?
InStyle Ceramics delivers from Monday to Friday, during business hours, excluding public holidays or any such days InStyle Ceramics is closed.
Do I Need To Be Home For Delivery?
It is always recommended that someone is available and on-site to receive your delivery and ensure that you are happy with the stock, and everything is in order. Please note in our Terms & Conditions the Acceptance of Goods clause.
Can I Pick Up My Tiles Instead?
Customers are welcome to collect their orders directly from our Myaree Trade Centre, provided the following conditions are met:
Pick-Up Hours
To ensure a staff member is available to assist, all pick-ups must occur during the following time windows:
Monday to Friday:
8:00 AM – 10:00 AM
2:00 PM – 4:00 PM
Saturday:
9:00 AM – 12:00 PM
Please note: Pick-ups outside of these times are not available, as our team may be out completing deliveries. We appreciate your cooperation in adhering to these timeframes.
I Need To Delay My Tile Collection - What Are My Options?
If you have not yet paid the balance and your tiles are off site, there is nothing to worry about. Send a courtesy email to your sales consultant to keep her in the loop.
Unfortunately, if you have paid your balance and arrange to bring your tiles in from offsite and they have arrived at our Myaree Trade Centre, they must be collected or delivered within 7 days of your original nominated date - even if your circumstances change.
If you can't collect within the 7-day window, a holding fee of $10 per day applies for each additional day your tiles remain in our warehouse. Alternatively, you can arrange a new delivery/pick up timeframe with our team.
We appreciate your understanding - this policy allows us to efficiently manage stock flow and serve all our customers promptly.
Can You Arrange For My Excess Tiles To Be Picked Up Off Site For Return?
No. All approved returns must be dropped off at our Myaree showroom by the customer or delivered via a courier of your choice.
Our delivery team is booked out getting tiles to customers, so we don't have the capacity to schedule return collections.
Please ensure tiles are securely packaged for transport to prevent damage. Damages will need to be claimed via the courier, as we will not accept damaged boxes or tiles.
Returns, Refunds & Exchanges
Can I Return Left Over Boxes Of Tiles?
If you've purchased more than needed, we may refund unopened boxes (excluding account holders) if the below conditions are met:
- The tiles are still in their original boxes, unopened, undamaged and in saleable condition
- Tiles are still current and not discontinued batches/shades
- Tiles were not purchased on sale, or clearance
- Tiles were not special order in
- Tiles are returned within 30 days of invoice
- You arrange and pay for return shipping to our Myaree warehouse
- A mandatory 20% restocking fee applies
We recommend buying an extra box of tiles in case of errors or damage during the tiling process, as well as future proofing. These can be stored away to replace any damaged tiles over the years (life happens!)
Different batches of the same tiles can sometimes vary in shade or size, so having spare tiles of the same batch is handy for potential future repairs.
What Is Your Return Policy?
We want you to be completely confident in your tile selection, which is why we offer comprehensive support services before you purchase.
Before You Buy
Please take advantage of:
- Complimentary consultations with our qualified interior designers in our Myaree showroom
- Our sample service - view tiles in your actual space and lighting conditions
- Expert advice on colours, finishes, and quantities
Tile Returns & Exchanges
No returns will be accepted more than thirty (30) days from the date of receipt of the Goods by the Buyer OR if the batch/shade is no longer current.
A mandatory 20% handling charge will apply to all accepted returns.
We accept returns subject to the conditions below.
What We Accept
- Full, unopened and undamaged boxes, in saleable condition only
- Mosaic/Décor tiles sold ‘Per Piece’ are accepted as such
- Currently stocked batches / shades only
- Returned within 30 days of invoice
What We Don’t Accept
- Opened or damaged boxes of tiles
- Loose tiles (excluding mosaics sold as per piece)
- Sale / Discontinued / Clearance items
Samples - Special ordered tiles
- Returns after 30 days of invoice
You can view our full policy here.
I Purchased The Wrong Colour Grout. Can I Swap It?
Grout is a temperamental product that's highly sensitive to storage conditions. Exposure to moisture, temperature changes, or even air can compromise its quality and performance.
Once it leaves our warehouse, we can't verify it's been stored correctly - even brief exposure to humidity can cause it to set prematurely or clump.
To ensure you receive grout that performs as intended, we only sell products we can guarantee have been stored in optimal conditions. This is why we cannot accept returns on any grout products.
Can I Return Items Purchased From Your Trade Centre?
Please choose carefully, as we do not accept returns, refunds or exchanges on grout, trims, and all other products sold from our Trade Centre.
All Trade Centre purchases are final.
Warranty & Product Limitations
What Do I Do If My Tiles Arrive Damaged, Or Wrong?
Customers are responsible for inspecting all goods at the time of delivery or collection.
Any defects, damage, discrepancies, or incorrect products must be reported to InStyle Ceramics within 7 days of receiving the goods.
Claims made outside this period may not be accepted, as tiles are considered to have been supplied in good order.
What Is Your Product Guarantee?
At InStyle Ceramics, we pride ourselves on supplying high-quality products supported by robust quality-control processes.
While we ensure that all goods leave our warehouse in excellent condition, we do not offer a formal lifetime product warranty on stone, ceramic or porcelain tiles.
What Responsibility Do I Have In Terms Of Installation?
All products must be installed by qualified tradespersons in accordance with Australian Standards (AS 3958.1).
Improper installation, poor site preparation, structural movement, or inadequate maintenance are not considered manufacturing defects and are not covered by any warranty.
We strongly recommend that tilers lay out tiles prior to installation to check for shade variation, calibration differences, and suitability for the intended application.
Where Can I Find Your Full Warranty Policy?
You can see our full policy here
Trade Centre
Where Is The Trade Centre?
You can find our Trade Centre at the same address as our showroom:
105 Norma Rd, Myaree
You'll find our Trade Centre tucked behind the showroom - drive through the gates and you'll see it to your left.
What Are The Trade Centre Opening Hours?
The Trade Centre is open:
Monday-Friday: from 6am - 4.30pm
Saturday: 6am - 2pm
Sunday & Public Holidays: CLOSED
What Tiling Tools & Materials Do You Stock?
Our tiling tools and materials are of the highest quality and durability, used by everyone from tradies to first-time home renovators.
Our products include:
- Vast range of tiling hand tools
- Tile cutting machines
- Spirit levels
- Straight edges
- Sigma Tile cutters
- Aluminium trims
- Adhesives
- Tile Grout
- Membranes
- Bermuda Floor Wastes
- Cleaning Agents
- Diamond hole saws
- Diarex diamond blades
- Waterproofing
- BMI Levels
- Lithothin Range
- Solvents and sealers for all types of tiles and natural stone
We are proud stockists of:
- WestBuild Products
- Dribond Construction Chemicals
- Ardex Australia
- Fugabella Grout
- Roberts Designs International
- Waterproof
- Ox Tools
- Stabila Levels
- Tiling Tools
What Payment Methods Do You Accept?
We accept all major credit cards, EFTPOS and cash.
We do not accept cheques.
What Is Your Return Policy In The Trade Centre?
Please choose carefully, as we do not accept returns, refunds or exchanges on grout, trims, and all other products sold from our Trade Centre.
All Trade Centre purchases are final.
Get in touch
Have questions about your order, or a general enquiry?
